Registered users of Skype are identified by a unique Skype Name, and may be listed in the Skype directory.[13] Skype allows these registered users to communicate through both instant messaging and voice chat. Voice chat allows telephone calls between pairs of users and conference calling, and uses a proprietary audio codec. Skype's text chat client allows group chats, emoticons, storing chat history and editing of previous messages. Offline messages were implemented in version 5, but removed after a few weeks without notification. The usual features familiar to instant messaging users — user profiles, online status indicators, and so on — are also included.
The Online Number, a.k.a. SkypeIn, service allows Skype users to receive calls on their computers dialed by conventional phone subscribers to a local Skype phone number; local numbers are available for Australia, Belgium, Chile, Colombia, Denmark, the Dominican Republic, Estonia, Finland, France, Germany, Hong Kong, Hungary, Ireland, Italy, Japan, Mexico, New Zealand, Poland, Romania, South Africa, South Korea, Sweden, Switzerland, Turkey, the Netherlands, the United Kingdom, and the United States.[14][15] A Skype user can have local numbers in any of these countries, with calls to the number charged at the same rate as calls to fixed lines in the country.
Video conferencing between two users was introduced in January 2006 for the Windows and Mac OS X platform clients. Skype 2.0 for Linux, released on 13 March 2008, also features support for video conferencing.[16] Version 5 beta 1 for Windows, released 13 May 2010, offers free video conferencing with up to five people.[17]
Skype for Windows, starting with version 3.6.0.216, supports "High Quality Video" with quality and features, e.g., full-screen and screen-in-screen modes, similar to those of mid-range videoconferencing systems.[18] Skype audio conferences currently support up to 25 people at a time, including the host.
Skype does not provide the ability to call emergency numbers such as 911 in the United States and Canada, 999 in the United Kingdom and many other countries, 111 in New Zealand, 000 in Australia, or 112 in Europe.[19] The U.S. Federal Communications Commission (FCC) has ruled that, for the purposes of section 255 of the Telecommunications Act, Skype is not an "interconnected VoIP provider".[20] As a result, the U.S. National Emergency Number Association recommends that all VoIP users have an analog line available as a backup.[21]
In 2011, Skype partnered with Comcast to bring its video chat service to Comcast subscribers via their HDTV sets.[22]
Users may have more than one account; it is not possible to count users, only accounts.
The volume of international traffic routed via Skype is significant. It has become the largest international voice carrier (by minutes of calls).[36]
In January 2011, after the release of video calling on the Skype client for iPhone, Skype reached a record 27 million simultaneous online users.[39] This record was broken with 29 million simultaneous online users on 21 February 2011,[40] and again on 28 March 2011 with 30 million online users.[41]
Skype runs on a number of platforms, and on 29 October 2007, Skype launched its own mobile phone under the brand name 3 Skypephone, which runs a BREW OS.[42] Other platforms officially supported include:
The Skype Wi-Fi Phone is a wireless mobile phone that allows users to make Skype calls, using a wireless Internet connection. The Skype Wi-Fi Phone has an on-screen menu that lets Skype users see who is online and available to talk, similar to what is seen on a PC. It can also be used to talk with non-Skype users. SkypeOut minutes can be used to call any phone for a low price and no monthly fee. The Skype Wi-Fi phone does not contain a web browser and so can not access hotspots, which require web-based login or authentication.[53]
Third-party developers, such as Truphone, Nimbuzz IM and Fring, have allowed Skype to run in parallel with several other competing VoIP/IM networks (Truphone and Nimbuzz provide truphoneOut and NimbuzzOut as a competing paid service) in any Symbian or Java environment. Nimbuzz has made Skype available to BlackBerry users. In July 2010, however, Fring disabled users from accessing Skype despite claiming that Skype themselves disabled the access;[54] Fring had provided mobile video calling over Skype as well as support for the Android platform. Nimbuzz discontinued support on request of Skype in October 2010.[55]
Until November 2010, only certain Samsung and Panasonic TVs offered Skype video service.[56]
As of version 5.7 VP8 is used for both group and one on one standard definition video chat and H264 is used for 720p and 1080p high definition group and one on one video chat.[66] [67]
Before and during the Microsoft acquisition, Skype withdrew licensing from several third parties producing software and hardware compatible with Skype. The Skype for Asterisk product from Digium was withdrawn as "no longer available for sale".[69] The Senao SN358+ long-range (10–15 km) cordless phone were discontinued due to loss of licenses to participate in the Skype network as peers. In combination these two products made it possible to create roaming cordless mesh networks with robust handoff.
Skype incorporates some features which tend to hide its traffic, but it is not specifically designed to thwart traffic analysis and therefore does not provide anonymous communication. Some researchers have been able to watermark the traffic so that it is identifiable even after passing through an anonymizing network.[72]
In an interview Kurt Sauer, the Chief Security Officer of Skype, said, "We provide a safe communication option. I will not tell you whether we can listen or not."[73] Skype's client uses an undocumented and proprietary protocol. The Free Software Foundation (FSF) is concerned by user privacy issues arising from using proprietary software and protocols and has made a replacement for Skype one of their high priority projects.[74] Security researchers Biondi and Desclaux have speculated that Skype may have a back door, since Skype sends traffic even when it is turned off and because Skype has taken extreme measures to obfuscate their traffic and functioning of their program.[75] Several media sources reported that at a meeting about the "Lawful interception of IP based services" held on 25 June 2008, high-ranking unnamed officials at the Austrian interior ministry said that they could listen in on Skype conversations without problems. Austrian public broadcasting service ORF, citing minutes from the meeting, reported that "the Austrian police are able to listen in on Skype connections". Skype declined to comment on the reports.[76][77]
The United States Federal Communications Commission (FCC) has interpreted the Communications Assistance for Law Enforcement Act (CALEA) as requiring digital phone networks to allow wiretapping if authorized by an FBI warrant, in the same way as other phone services. In February 2009 Skype said that, not being a telephone company owning phone lines, it is exempt from CALEA and similar laws which regulate US phone companies, and in fact it is not clear whether Skype could support wiretapping even if it wanted to.[78] According to the ACLU, the Act is inconsistent with the original intent of the Fourth Amendment to the U.S. Constitution;[79] more recently, the ACLU has expressed the concern that the FCC interpretation of the Act is incorrect.[80][81]
On 20 February 2009 the European Union's Eurojust agency announced that the Italian Desk at Eurojust would "play a key role in the coordination and cooperation of the investigations on the use of internet telephony systems (VoIP), such as 'Skype'. ... The purpose of Eurojust’s coordination role is to overcome the technical and judicial obstacles to the interception of internet telephony systems, taking into account the various data protection rules and civil rights"[82]
Since September 2007, users in China trying to download the Skype software client have been redirected to the site of TOM Online, a joint venture between a Chinese wireless operator and Skype, from which a modified Chinese version can be downloaded.[83] The TOM client participates in China's system of Internet censorship, monitoring text messages between Skype users in China as well as messages exchanged with users outside the country.[84][85] Niklas Zennström, then chief executive of Skype, told reporters that TOM "had implemented a text filter, which is what everyone else in that market is doing. Those are the regulations." He also stated: "One thing that’s certain is that those things are in no way jeopardising the privacy or the security of any of the users."[86] In October 2008, it was reported that TOM had been saving the full message contents of some Skype text conversations on its servers, apparently focusing on conversations containing political issues such as Tibet, Falun Gong, Taiwan independence, and the Chinese Communist Party. The saved messages contain personally identifiable information about the messages' senders and recipients, including IP addresses, usernames, land line phone numbers, and the entire content of the text messages, including the time and date of each message. Information about Skype users outside China who were communicating with a TOM-Skype user was also saved. A server misconfiguration made these log files accessible to the public for a time.[85][87][88]
In January 2010 Skype rescinded their policy of seizing funds in Skype accounts that have been inactive (no paid call) for 180 days. This was in settlement to a class action lawsuit.[91] A settlement of up to US$4 was paid to persons who opted in to the action.
Skype's refund policy states that they will provide refunds in full if a client has used less than 1 euro of their Skype Credit. "Upon a duly submitted request, Skype will refund you on a pro rata basis for the unused period of a Product".
The Online Number, a.k.a. SkypeIn, service allows Skype users to receive calls on their computers dialed by conventional phone subscribers to a local Skype phone number; local numbers are available for Australia, Belgium, Chile, Colombia, Denmark, the Dominican Republic, Estonia, Finland, France, Germany, Hong Kong, Hungary, Ireland, Italy, Japan, Mexico, New Zealand, Poland, Romania, South Africa, South Korea, Sweden, Switzerland, Turkey, the Netherlands, the United Kingdom, and the United States.[14][15] A Skype user can have local numbers in any of these countries, with calls to the number charged at the same rate as calls to fixed lines in the country.
Video conferencing between two users was introduced in January 2006 for the Windows and Mac OS X platform clients. Skype 2.0 for Linux, released on 13 March 2008, also features support for video conferencing.[16] Version 5 beta 1 for Windows, released 13 May 2010, offers free video conferencing with up to five people.[17]
Skype for Windows, starting with version 3.6.0.216, supports "High Quality Video" with quality and features, e.g., full-screen and screen-in-screen modes, similar to those of mid-range videoconferencing systems.[18] Skype audio conferences currently support up to 25 people at a time, including the host.
Skype does not provide the ability to call emergency numbers such as 911 in the United States and Canada, 999 in the United Kingdom and many other countries, 111 in New Zealand, 000 in Australia, or 112 in Europe.[19] The U.S. Federal Communications Commission (FCC) has ruled that, for the purposes of section 255 of the Telecommunications Act, Skype is not an "interconnected VoIP provider".[20] As a result, the U.S. National Emergency Number Association recommends that all VoIP users have an analog line available as a backup.[21]
In 2011, Skype partnered with Comcast to bring its video chat service to Comcast subscribers via their HDTV sets.[22]
History
Main article: Skype Limited#History
The Skype software was created in Tallinn, Estonia by Estonians Ahti Heinla, Priit Kasesalu and Jaan Tallinn.Microsoft acquisition
On 10 May 2011, Microsoft Corporation agreed to acquire Skype Communications, S.à r.l for US$8.5 billion.[23] The company was incorporated as a division of Microsoft, and Microsoft acquired all of the company's technologies with the purchase. This was completed on 13 October 2011.[23][24]Usage and traffic
 | This section may need to be updated. Please update this section to reflect recent events or newly available information, and remove this template when finished. Please see the talk page for more information. (May 2011) |
| Date | Total user accounts (millions)[25][26][27][28][29][29][30][31] | Active users, daily use (millions)[32][33][34] | Skype to Skype minutes (billions)[35] | SkypeOut minutes (billions) | Revenue USD (millions) |
|---|---|---|---|---|---|
| Q4 2005 | 74.7 | 10.8 | N/A | N/A | N/A |
| Q1 2006 | 94.6 | 15.2 | 6.9 | 0.7 | 35 |
| Q2 2006 | 113.1 | 16.6 | 7.1 | 0.8 | 44 |
| Q3 2006 | 135.9 | 18.7 | 6.6 | 1.1 | 50 |
| Q4 2006 | 171.2 | 21.2 | 7.6 | 1.5 | 66 |
| Q1 2007 | 195.5 | 23.2 | 7.7 | 1.3 | 79 |
| Q2 2007 | 219.6 | 23.9 | 7.1 | 1.3 | 90 |
| Q3 2007 | 245.7 | 24.2 | 6.1 | 1.4 | 98 |
| Q4 2007 | 276.3 | 27.0 | 11.9 | 1.6 | 115 |
| Q1 2008 | 309.3 | 31.3 | 14.2 | 1.7 | 126 |
| Q2 2008 | 338.2 | 32.0 | 14.8 | 1.9 | 136 |
| Q3 2008 | 370 | 33.7 | 16.0 | 2.2 | 143 |
| Q4 2008 | 405 | 36.5 | 20.5 | 2.6 | 145 |
| Q1 2009 | 443 | 42.2 | 23.6 | 2.9 | 153 |
| Q2 2009 | 483 | ? | 25.5 | 3.0 | 170 |
| Q3 2009 | 521 | ? | 27.7 | 3.1 | 185 |
| Q4 2009 | ? | ? | 36.1 | ? | ? |
| 2010 (full year) | ? | ? | 190 | 12.8 | 860 |
The volume of international traffic routed via Skype is significant. It has become the largest international voice carrier (by minutes of calls).[36]
| Year | International call market share |
|---|---|
| 2005 | 2.9%[37] |
| 2006 | 4.4%[37] |
| 2008 | 8%[36] |
| 2010 | 13%[38] |
Client applications and devices
| This section may need to be updated. Please update this section to reflect recent events or newly available information, and remove this template when finished. Please see the talk page for more information. (May 2011) |
- About 50 mobile phones, as of 2008[43]
- The Nokia N800, N810 and N900 Internet Tablets, which use the Maemo environment
- Both the Sony mylo COM-1 and COM-2 models
- The PlayStation Portable Slim and Lite series, though the user needs to purchase a specially-designed microphone peripheral. The PSP-3000 has a built in microphone which allows communication without the Skype peripheral.[44] PSP Go has the ability to use Bluetooth connections with the Skype application, in addition to its built-in microphone.[45]
- Mobile devices running Windows Mobile;[46] in February 2010, Skype announced its decision to discontinue development Skype for Windows Mobile.[47] In May 2010, Skype announced it would not develop a version of Skype for Windows Phone 7.[48] At MIX 11, It was announced that Skype is coming to Windows Phone 7 <http://www.neowin.net/news/skype-coming-to-windows-phone-7>.
- Symbian; Current Version: 2.0 Release date: 21 April 2011[49]
- The X-Series together with mobile operator 3. However this uses a regular mobile phone call and iSkoot[50] to a Skype gateway, rather than mobile Internet. Other companies produce dedicated Skype phones which connect via WiFi
- iOS, using an official application released on 31 March 2009. As of version 2.x, the iPhone application is capable of placing voice calls over 3G and EDGE networks. Skype originally announced it will charge a monthly fee for this feature at the start of 2011, but that was eventually dropped.[51] On 29 December, Skype updated their iOS app to version 3.0, allowing mobile video calling. On 2 August 2011, Skype officially released an iPad app named 'Skype for iPad' which allows the user to have video calls using iPad 2's front and back cameras. The original iPad is also allowed to make calls but only voice calls, The other person on the other side can make a video call if they have a camera, and the original iPad can only receive the video but not send.
- A variety of BlackBerry and Android 3G Smartphones, through Verizon Wireless' Skype mobile service. Customers can receive Skype calls, instant messages and see friends' presence any time the phone is on. Skype usage isn't charged against customers’ monthly Verizon Wireless minute allowance when calling another Skype account (Skype-to-Skype). Customers in the U.S. use minutes from their calling plan when calling U.S. land lines or cell phones.[52]
The Skype Wi-Fi Phone is a wireless mobile phone that allows users to make Skype calls, using a wireless Internet connection. The Skype Wi-Fi Phone has an on-screen menu that lets Skype users see who is online and available to talk, similar to what is seen on a PC. It can also be used to talk with non-Skype users. SkypeOut minutes can be used to call any phone for a low price and no monthly fee. The Skype Wi-Fi phone does not contain a web browser and so can not access hotspots, which require web-based login or authentication.[53]
Third-party developers, such as Truphone, Nimbuzz IM and Fring, have allowed Skype to run in parallel with several other competing VoIP/IM networks (Truphone and Nimbuzz provide truphoneOut and NimbuzzOut as a competing paid service) in any Symbian or Java environment. Nimbuzz has made Skype available to BlackBerry users. In July 2010, however, Fring disabled users from accessing Skype despite claiming that Skype themselves disabled the access;[54] Fring had provided mobile video calling over Skype as well as support for the Android platform. Nimbuzz discontinued support on request of Skype in October 2010.[55]
Until November 2010, only certain Samsung and Panasonic TVs offered Skype video service.[56]
System and software
Protocol
Main article: Skype protocol
Skype uses a proprietary Internet telephony (VoIP) network called the Skype protocol. The protocol has not been made publicly available by Skype and official applications using the protocol are closed-source. Part of the Skype technology relies on the Global Index P2P protocol belonging to the Joltid Ltd. corporation. The main difference between Skype and standard VoIP clients is that Skype operates on a peer-to-peer model (originally based on the Kazaa software[57]), rather than the more usual client–server model (note that the very popular SIP model of VoIP is also peer-to-peer, but implementation generally requires registration with a server, as does Skype).Protocol detection and control
Many networking and security companies claim to detect and control Skype's protocol for enterprise and carrier applications. While the specific detection methods used by these companies are often private, Pearson's chi-squared test and Naive Bayes classification are two approaches that were published in 2007.[58] Combining statistical measurements of payload properties (such as byte frequencies and initial byte sequences) as well as flow properties (like packet sizes and packet directions) has also shown to be an effective method for identifying Skype's TCP- and UDP-based protocols.[59]Audio codecs
Skype uses an array of different audio compression methods including G.729 and SVOPC. Skype added a Skype-created codec called SILK to Skype 4.0 for Windows and other Skype clients. SILK is intended to be "lightweight and embeddable".[60]Video codecs
VP7 is used for versions prior to Skype 5.5[61][62][63][64][65]As of version 5.7 VP8 is used for both group and one on one standard definition video chat and H264 is used for 720p and 1080p high definition group and one on one video chat.[66] [67]
Client
There are versions for Microsoft Windows (2000, XP, Vista, 7, Mobile), iOS (iPad, iPhone, iPod Touch), Mac OS X (Intel, PPC), Symbian S60, Sony PlayStation Portable (PSP), Linux (includes Android, Maemo), and for 2010 TV models from LG, Panasonic, and Samsung, but needs a special webcam built for those TVs.[68]
|
Security and privacy
Main article: Skype security
Skype is claimed to be a secure communication; encryption cannot be disabled, and is invisible to the user. Skype reportedly uses publicly-documented, widely trusted encryption techniques: RSA for key negotiation and the Advanced Encryption Standard to encrypt conversations.[70] However, it is impossible to verify that these algorithms are used correctly, completely and at all times as there is no public review possible without a protocol specification and/or the program source code. Skype provides an uncontrolled registration system for users with no proof of identity. Instead, a free choice of nicknames permits users to use the system without revealing their identity to other users. It is trivial to set up an account using any name; the displayed caller's name is no guarantee of authenticity. A third party paper analyzing the security and methodology of Skype was presented at Black Hat Europe 2006. It analyzed Skype and found a number of security issues with the current security model.[71]Skype incorporates some features which tend to hide its traffic, but it is not specifically designed to thwart traffic analysis and therefore does not provide anonymous communication. Some researchers have been able to watermark the traffic so that it is identifiable even after passing through an anonymizing network.[72]
In an interview Kurt Sauer, the Chief Security Officer of Skype, said, "We provide a safe communication option. I will not tell you whether we can listen or not."[73] Skype's client uses an undocumented and proprietary protocol. The Free Software Foundation (FSF) is concerned by user privacy issues arising from using proprietary software and protocols and has made a replacement for Skype one of their high priority projects.[74] Security researchers Biondi and Desclaux have speculated that Skype may have a back door, since Skype sends traffic even when it is turned off and because Skype has taken extreme measures to obfuscate their traffic and functioning of their program.[75] Several media sources reported that at a meeting about the "Lawful interception of IP based services" held on 25 June 2008, high-ranking unnamed officials at the Austrian interior ministry said that they could listen in on Skype conversations without problems. Austrian public broadcasting service ORF, citing minutes from the meeting, reported that "the Austrian police are able to listen in on Skype connections". Skype declined to comment on the reports.[76][77]
The United States Federal Communications Commission (FCC) has interpreted the Communications Assistance for Law Enforcement Act (CALEA) as requiring digital phone networks to allow wiretapping if authorized by an FBI warrant, in the same way as other phone services. In February 2009 Skype said that, not being a telephone company owning phone lines, it is exempt from CALEA and similar laws which regulate US phone companies, and in fact it is not clear whether Skype could support wiretapping even if it wanted to.[78] According to the ACLU, the Act is inconsistent with the original intent of the Fourth Amendment to the U.S. Constitution;[79] more recently, the ACLU has expressed the concern that the FCC interpretation of the Act is incorrect.[80][81]
On 20 February 2009 the European Union's Eurojust agency announced that the Italian Desk at Eurojust would "play a key role in the coordination and cooperation of the investigations on the use of internet telephony systems (VoIP), such as 'Skype'. ... The purpose of Eurojust’s coordination role is to overcome the technical and judicial obstacles to the interception of internet telephony systems, taking into account the various data protection rules and civil rights"[82]
Service in the People's Republic of China
 | This article's factual accuracy may be compromised due to out-of-date information. Please help improve the article by updating it. There may be additional information on the talk page. (January 2012) |
Customer service
There have been complaints about Skype's customer support.[89][90] As of May 2010, Skype does not provide any official means to contact customer support, apart from indirect assistance through its Web portal only and contact email addresses. There is no e-mail or phone number for complaints about billing errors.In January 2010 Skype rescinded their policy of seizing funds in Skype accounts that have been inactive (no paid call) for 180 days. This was in settlement to a class action lawsuit.[91] A settlement of up to US$4 was paid to persons who opted in to the action.
Skype's refund policy states that they will provide refunds in full if a client has used less than 1 euro of their Skype Credit. "Upon a duly submitted request, Skype will refund you on a pro rata basis for the unused period of a Product".
